Through Quickpay, we build closer relationships with our customers

Ivaldi is an agency specializing in IT operations and web services for small and medium-sized businesses. The web department partners with Quickpay and develops designs and customizes websites and webshops to align with each client’s brand and needs. Established 21 years ago, the company employs 12 staff members.

“We’ve been a Quickpay reseller for many years. This means we assist our customers in implementing a user-friendly and secure payment solution for their webshops. We always take the time to understand the customer’s needs and find the right solution. Quickpay’s payment solution offers more features than others, which is especially beneficial for the mid-sized market,” says Jannie Damkjær Jensen, project coordinator, graphic designer, and communications manager at Ivaldi.

Helping customers every step of the way

As a reseller, Ivaldi has login access to Quickpay, enabling them to onboard customers, resolve order issues, and provide service for the solution.

“When running a small business, the focus is often on everything except the technical setup. Navigating cookies, terms and conditions, payment solutions, and acquiring agreements can feel overwhelming for startups. We lift that burden by advising, managing, and overseeing the backend setup. We take pride in helping our customers through the entire process. Essentially, they only need to focus on the web design – we handle the rest,” she says.

Supporting close customer relationships

After years of close collaboration with Quickpay, Ivaldi knows the payment solution inside and out and recommends it for its security and flexibility.

“Quickpay works flawlessly, and its security is top-notch. Additionally, the built-in flexibility makes it easy to tailor the solution to any webshop. It’s incredibly valuable for us to be a close partner and advisor to our customers and maintain a strong relationship with them. Quickpay supports this because we can offer them a high-quality solution and ensure everything works seamlessly,” says Jannie Damkjær Jensen.

“Essentially, Quickpay is a solid payment platform we can grow with in many countries. It is important for us to have a reliable partner on this journey, who understands our business and is always available. It’s a huge help for us amid our international scaling,” says Morten Wiegandt.