Move to Quickpay

If you want to switch from another payment gateway to Quickpay, simply send an email to migrations@quickpay.net

In the email please write the following information:

• what currency the subscriptions are to be created with
• which cardtypes the import entails
• if there is some contact information on the person handling your case with the existing acquirer.

Afterwards we will contact your current payment gateway, and make an agreement for exchange of data. We have a good cooperation with all other danish payment gateways. We exchange data with each other without unnecessary obstacles.

PCI certification & PGB public key

Should there be a need to see our PCI certification or our PGB public key, these can be found on https://www.quickpay.net/about-us

Mapping file

Once an import is done, we will generate a mapping file with the ID’s of the imported subscriptions. You will receive a CSV file with the following columns:

transaction_id, foreign_pk, order_id, acqurier, aq_status_code, aq_status_msg, cardnum_last4, expiration, original_tid, latest_tid, extras

3D secure / Strong customer authentication

When we’re importing data, it’s only possible to import data which has 3D secure/strong authentication information with, this is known as Original TID and Latest TID. If we receive data where this is not in, we’re not able to import it.

Saved Cards / Tokens

It’s not possible for us to import saved cards / tokens directly, we will have to convert these tokens over so they’re subscriptions.

DIBS/Nets merchants wanting to move to Quickpay

For Nets (former DIBS) customers the process is:

1. write to support@dibs.dk and ask for a “DIBS-Data-Release-Statement” and let them know you wish to move to Quickpay. Remember to give them you DIBS customer number.

2. Once you recieve the “DIBS-Data-Release-Statement”, sign it and then send it to us at migrations@quickpay.net. Remember to enclose your casenumber at DIBS. Then we will sign it and return it to DIBS. Then a dialog is started with DIBS to have your data imported safely.

You will also need to enclose your “merchantid” from Quickpay, so we know which account to import it to.

If you wish to change acquirer in connection with the migration, we expressly need to know.

3. We recieve the data from DIBS directly and import it into your account.

4. Once imported you will recive a mappingfile, which contains “your old id, new-transaction-id”. “Your old id” will typically be either an order number or a transaction-id from the former PSP.

5. You will now need to update your system so that your customers subscriptions will match the new transaction-ids at Quickpay.

6. The migration is then completed and you can then do recurring payments on your subscriptions again.

epay/Bambora merchants wanting to move to Quickpay

For epay/Bambora customers the process is:

1. write to support@bambora.com and let them know that you wish to move to Quickpay. Remember to give them you epay/Bambora customer number.

2. Send us an email at [migrations@quickpay.net] (mailto: migrations@quickpay.net) with information about your Quickpay merchant-id and let us know that you have contacted Bambora already.

If you wish to change acquirer in connection with the migration, we expressly need to know.

3. We recieve the data from Bambora directly and import it into your account.

4. Once imported you will recive a mappingfile, which contains “your old id, new-transaction-id”. “Your old id” will typically be either an order number or a transaction-id from the former PSP.

5. You will now need to update your system so that your customers subscriptions will match the new transaction-ids at Quickpay.

6. The migration is then completed and you can then do recurring payments on your subscriptions again.

Stripe merchants wanting to move to Quickpay

For Stripe customers the process is:

1. Write to support-migrations@stripe.com and let them know that you wish to move to Quickpay. Remember to give them you Stripe customerid.

They will ask about our PCI-certification. They will find us under the name “Quickpay ApS”. Besides that they will need our public GPG key. They can locate that at https://quickpay.net/about-us.

Read more about requirements from Stripe at https://stripe.com/docs/security/data-migrations/exports.

2. Send us an email at [migrations@quickpay.net] (mailto: migrations@quickpay.net) with information about your Quickpay merchant-id and let us know that you have contacted Stripe already.

Please inform us about which acquirer you will be using.

3. You will receive a pgp message from Stripe, which must be forwarded to Quickpay migrations@quickpay.net along with your merchant-ID.

4. You will now need to update your system so that your customers subscriptions will match the new transaction-ids at Quickpay.

5. The migration is then completed and you can then do recurring payments on your subscriptions again.

Move away from Quickpay

If you want to move away from Quickpay to another payment provider, you must contact your new supplier, inform them of your merchantid at Quickpay and then ask them to contact us. In their contact with us, your merchantid must appear and they must inform how they want data transferred.

Have them send an email to migrations@quickpay.net

At the same time you should send us an email to migrations@quickpay.net letting us know that we will be contacted by your new supplier, and state that you agree on the fee of 200 EUR for this export-service.

Before we can move the subscriptions, your new gateway needs to:

• sign a so called Data Release and Transport Agreement

• send a PCI Attestation of Compliance

• have a public accessible PGB public key on their website.

Next we make an agreement for exchange of data, with the other gateway.

Please note that we will charge you a fee of 200 EUR for this service.

Price

Move to Quickpay

When we make an import of the card data it will be processed as a transaktion and will be billed.

As we do not wish to invite new customers welcome with a large bill, the invoice caused from a large import can be credited. When you receive the invoice after an import feel free to contact us for a credit.

Move from Quickpay

Export of data to a new PSP cost 200 EUR pr export.

Transfer of Acquirer Agreement internally with Quickpay

When migrating from one acquirer to another, the subscription will be recreated at the new acquirer. This will be visible on cardholders bank account.

Send an email to migrations@quickpay.net if you want to migrate subscriptions between acquirers.

We will charge you a fee of 200 EUR for this service, except if the migration is going to Clearhaus.