Helpdesk Articles

A Quickpay account in it self does not make it possible to accept payments. To accept card payments you will also need an agreement with an acquirer.

To accept payments online you need an agreement with an acquirer, in addition to the Quickpay account.

It only requires four simple steps to accept payments through Quickpay

We probably have a guide for your shop system. Check out the list above and if you find your shop system, follow the instructions there.

At Quickpay we try to continuously add new payment methods and acquirers.

For a merchant to be able to accept payments from customers you will need two different agreements.

When a payment is completed in the payment window, the transaction is "Authorized". This means that a reservation on the agreed upon amount is made on the customers card.

Read more about callback on learn.quickpay.net/tech-talk/api/callback.

All transactions have two steps. First an 'authorize' where the customer gives the merchant (the shop) permission to withdraw an amount from their account.

If you want to switch from another payment gateway to Quickpay, simply send an email to migrations@quickpay.net.

Yes. To use iframe, add /framed to the request url. Some operation systems, eg. iOS,...

If you are in need of card logos for your website, we recommend you visit Kortlogo.dk.

A user at Quickpay can have agreements with multiple accounts (web shops). To create a new merchant with your existing user...

On this page you can find some of the error messages merchants will meet from time to time, when transactions are rejected, or while setting up a Quickpay integration.

Sometimes it's necessary to export your transactions to a file, which you can send to your accounting or even your bank.

In some cases you will experience that Quickpay will be registered as the source in Google Analytics.

Once a payment is captured, you will be able to refund the money back to the cardholder.

The former owner of the Quickpay account must login to the account and navigate to Setting > Users, and then invite the email address of the...

The most common reason for 'Merchant not participating' is when testing your acquirer agreement through Quickpay Manager.

It is possible to get an email for each authorization on your merchant account.

With Quickpay you can create payouts to credit cards. The feature is called Payouts and you do this with either a payment link...

In this article we have collected some of the most frequently asked questions regarding a Quickpay account.

The first of every month, merchants are invoiced for their use the previous month.

Quickpay payment solution uses SSL-encryption when communicating with acquirers. Likewise SSL/TLS-encryption is used in communication between customers...

As per January 1st 2018 the rules regarding surcharging has been changed. These rules have been changed.

If you wish to change your user language in the Quickpay manager, click the Leave Merchant button in the top left, next to your account name.

With Fraud Filter merchants can design their own fraud system. If a payment is marked as "Possible fraud" it does not necessarily mean that it is fraud,...

Using 'payment methods' it is possible to set and limit the payment methods shown for the customer in the payment window.

This article runs through the different options a merchant has to change the payment window through branding and how to setup your own logo in the payment window.

Everyone whom wishes to use Quickpay's services needs to have a user at Quickpy. A Quickpay user is individual and follows the creator.

The standard timeout is 15 minutes. You can change that with the deadline variable.

In this article you can find help to get started with testing out API with Postman or cURL, and some examples in different coding languages.

Saved cards is also known as "card-on-file", "1-click-payments" or tokenization of cards.

Secured by Nets is a 2-step-verification system as 3-D Secure, which are already used in Visa and Mastercard payments.

As default is allow test transaction on the account deactivated.

The Quickpay manager includes a virtual terminal, which can come in handy in many situations.

Occasionally you might need to send an E-mail or a chat message to a customer with a payment link which your customer can use to pay an arbitrary amount.

The easy way to create subscriptions, are with the use of Quickpay Form, through the payment window.

3-D Secure is a term for a group of systems, that increases the security in the payment process. In most cases 3-D Secure is an extra step,where the cardholder enters a number,...

Request to Quickpay using TLS 1.1 will be rejected starting from the 1st of April 2020.

The 11th of January 2021 the PSD2 implementation period comes to an end, hereafter payments within EU are imposed on the PSD2 ruleset.

If you want to enter into a partnership with Quickpay, we have two different models that make this possible.

As a Quickpay reseller you will get your own interface from which you can manage your customers and their settings.

What is a retrieval request - and when will I be charged this?